Help & Guides

Factory is free to start and scales with your needs. This guide covers what's included for free, how paid plans work, and how to manage your account. The sections below adapt to your account status…

Welcome to Factory. This guide walks you through everything from creating your account to running your first group. The sections below adapt to your role — as you join groups and take on management…

Everything you need to know about using group email on Factory — from receiving your first message to managing a mailing list with advanced moderation, privacy controls, and AI-powered tools. The…

Everything you need to know about participating in and managing groups on Factory. Whether you're a member looking to get the most out of your group, or a manager configuring settings and growing…

How Factory handles your data, what controls you have over your information, and how group privacy settings work. The sections below adapt to your role — group managers will see additional guidance…