Email List Settings Guide | Factory Success.Build

Overview

Every group on the platform has its own mailing list with configurable rules for who can send messages, how messages are delivered, and how moderation works. These settings are managed by group administrators at Group Settings > Mailing List Settings.

This guide covers all available options. Most groups will only need to set "Who Can Post" and "Message Types" to get started.

Who Can Post

Controls who is allowed to send messages to the group email address.

Setting	What it means
No one	Group is archived. No messages in or out.
Owners only	Only group owners can send messages.
Managers and owners	Group leaders can send. Regular members cannot.
Members to admins	Any member can email the group, but regular members' messages only go to group leaders. Leaders' messages go to everyone. Good for groups where members need to reach leadership but shouldn't broadcast to all.
All members	Every member can send to the whole group. Standard mailing list behavior.
All platform users	Any registered user can send, even non-members.
Anyone	Open to the public, including people outside the platform.

Tip: For most groups, "All members" or "Members to admins" is the right choice. Use "Members to admins" when you want members to be able to contact leadership without sending to the entire list.

Per-Member Overrides

Group administrators can override the posting policy for individual members. This is useful when most members follow the group default, but a specific person needs different access.

Override	What it means
Follow group policy	Uses the group setting above. This is the default for all members.
Can post to all	This member always sends to the full group, regardless of group policy.
Admins only	This member's messages only go to group leaders.
Blocked	This member cannot post at all.

Tip: Per-member overrides are set from the member's profile within the group. You don't need to change the whole group policy to handle one person.

Message Types

Groups can support different kinds of messages, each with different delivery behavior.

Setting	What it means
Discussion only	All messages follow the posting rules above. Standard two-way communication.
Announcements only	Messages go to all members regardless of posting tier. One-way notices with no reply expected.
Both	When composing a message, the sender chooses whether it's a discussion or announcement. For incoming email, put [ANN] at the start of the subject line to mark it as an announcement.

Tip: "Both" is ideal for leadership groups that send notices to a large membership but also need internal discussion among leaders.

Moderation

Moderation holds messages for review before they are delivered to the group.

Setting	What it means
No moderation	Messages are delivered immediately.
Moderate new members	Messages from recently joined members are held for approval until they are trusted.
Moderate non-members	Messages from people outside the group are held for approval.
Moderate all	Every message is reviewed by a group admin before delivery.

Moderation Lifecycle

When moderation is enabled, additional settings help prevent messages from sitting in the queue indefinitely:

Setting	What it means
Auto-approve after (hours)	Messages are automatically approved and delivered if no moderator acts within this time. Set to 0 to require manual approval.
Reminder after (hours)	Moderators receive a reminder about pending messages. Set to 0 for no reminders.
Escalation email	An email address to notify when messages are approaching the auto-approve timeout. Use this to make sure someone always sees urgent items.

Reply to Sender

Group administrators can reply directly to any sender from the email archive without the reply going to the whole group. This is useful for responding to member questions privately or following up on moderated messages.

To use this feature, view any message in the group email archive and click Reply to Sender.

Email Delivery Preferences

Individual members can control how they receive group messages from their subscription settings:

Preference	What it means
Each email	Receive every message as it's sent. Default for all members.
Daily digest	Receive one summary email per day with all messages from that day.
Weekly digest	Receive one summary email per week.
None	Don't receive group emails. The member stays in the group but gets no messages.